Returns & Refund Policy

At XTRA GIFT CARD, we strive for complete satisfaction; however, due to the digital nature of our products, returns are generally only accepted for unredeemed cards with technical defects. Please ensure you review your order carefully before finalizing your purchase as most digital codes are delivered instantly.

Return Process

• 1.
  Check Eligibility

  Verify that your gift card has not been redeemed and falls within our 14-day reporting window for technical issues.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue encountered with the digital code.

• 3.
  Verification Process

  Our technical team will coordinate with the card issuer to verify the balance and status of the digital asset.

• 4.
  Receive Refund or Replacement

  Once validated, we will issue a replacement code to your email or process a refund to your original payment method within 3-5 business days.